We aim to deliver your order within 5 working days (standard delivery), however this is not guaranteed. We offer an all-day 8am to 6pm delivery service via one of our nominated third party carriers during weekdays only, Monday to Friday, and we are unable to accommodate evening delivery requests nor deliveries on a Saturday, Sunday or Bank Holiday.

 

Our Delivery Rates are as follows:

Delivery Method	Order Value	Shipping Cost
Standard (3 - 5 Days)	£0.00–£149.99	£79.99*
Standard (3 - 5 Days)	£150.00–£249.99	£64.99*
Standard (3 - 5 Days)	£250.00 - £349.99	£54.95*

Standard (3 - 5 Days)

£350 and up

Free*

*There are a number of remote postcodes in England, Scotland and Wales** that are not covered by our standard carrier network charges, and in addition to our standard delivery rates (including our free delivery option), a supplementary delivery charge may also be payable. At the time of ordering, you will be charged a standard delivery rate at the checkout, depending on your basket value, however, please note that all orders are manually checked before processing and should your order include a delivery postcode that is not included in our delivery network,  you will be contacted by a member of our team, and informed of any additional delivery charge that is due, before we are able to despatch your order.  Delivery charges are calculated by the third party carrier used and we will advise the additional cost payable before your order is processed.  Should your basket value qualify for free standard delivery (valued at £69.99) this will be deducted from the overall delivery charge set by the carrier and the remainder of the delivery charge will be payable by you. You will be given the option to accept and pay any additional/supplementary delivery charges as outlined in our correspondence with you, or alternatively,  may request to cancel your order in writing.

We ask that you advise us at the time of placing your order, where there are any weight restrictions, narrow roads, streets or lanes, at or near your address, so that we send your order out for delivery in the correct vehicle size.  If you fail to inform us of any delivery restrictions at the time of placing your order, and the vehicle is not able to reach or access the address, then a re-delivery charge will be levied and become payable before we can arrange an alternative delivery date.

For other delivery options and queries please email us at hello@flooringdiscount.co.uk or call the office on 01442979676 where a member of our team, will be on hand to advise you.

All flooring deliveries including LVT, Laminate and Underlay, will be made 'kerbside' only and will arrive with you on a pallet.  If you have ordered both flooring items and accessories, please note that door profiles and scotias may be packaged in a cardboard tube separately and sent with one of our nominated parcel carriers. In this instance, please be assured that your accessories are despatched so they arrive with you on the same day as your palleted delivery, however should there be any delay then we will of course notify you as soon as possible.  We use an all-day delivery service between 8am and 6pm, however an Estimated Time of Arrival will be sent to you directly from the carrier, via text or email on the day of delivery, however we cannot guarantee the speed or availability of this notification service.

Handling the goods is the responsibility of the recipient.  When making a large order, we recommend you plan ahead, and arrange a second pair of hands to move your order, as the driver is unable to enter the premises and your order will be left on a pallet outside. *Please note that this also applies to flats, tower blocks and high rises.  

We ask that you thoroughly inspect all parts of your order either before the delivery driver leaves the premises or as close to delivery as possible.

The driver may not ask you to sign for your order post-COVID, but you can still make the driver aware of any damages, or missing items and capture images of the pallet as it has been received, before the items are removed from the pallet. In the unlikely event any part of your order should arrive damaged, missing or incorrect, you must notify us in writing within 24 hours of delivery and report this to us.  A member of our team will then log a delivery issue and get in touch with you for more information on the problem. We request confirmation of the exact number of packs/boards affected and that you include clear images of all damages, missing or incorrect items, so that we can ensure we despatch the correct number of replacement items without delay. Should the items that have been received damaged, missing or incorrect no longer be available, then we reserve the right to offer you a full or partial refund for the agreed items in full and final settlement.

Any damaged products not checked on delivery, can still be replaced, however if the 24 hour time frame has passed, you may be liable for the full cost of any replacement items as we have a very small window of time to raise a damage claim with the carrier (this does not affect your Statutory Rights in cases of Manufacturer Fault). We will be unable to offer a full or partial refund for any items that are reported to us outside of the 24 hours deadline, or any items that are reported to us within the 24 hours and then subsequently used in your installation.

If for any reason your order does not arrive by 6pm on the delivery date specified or any items are missing or incorrect, then please call us on 01442 979676 or email us at hello@flooringdiscount.co.uk and we will look into this for you.

Once you have received your order, and it has arrived in perfect condition, we recommend you store it in a warm environment, not below 20 degrees.

We do not advise storing the product in sheds, outhouses, garages or anywhere that does not have heating or is damp.  If these guidelines are not adhered to, then it may invalidate the manufacturers warranty.

We also recommend that you move all packs of flooring to the room or rooms it will be laid in, at least 72 hours before being fitted.  This is to acclimatise the flooring to the space.  

Manufacturer faults are thankfully extremely rare, however should a potential fault be evident either before installation, or be noted by the installer and/or yourself once fitting has begun, we ask you to notify us straight away, with as much detail as possible and corroborating images of the affected items or areas. Where fitting has already commenced, yourself and/or your installer must cease work with immediate effect while you report the issue to us. We will investigate this with you and consult with the manufacturer for guidance,  and each fault reported is looked at on a case by case basis. 

Where the fault is evident before fitting please provide us with clear images of the faulty packs, including the box label and the batch number, the number of packs affected and a detailed description of the nature of the fault and we will consult with the manufacturer.  Where cases of fault are found in your favour, we will replace all faulty packs free of charge or offer the full retail price paid should stock no longer be available.  The manufacturers decision is final in all cases of fault, however you may contact the manufacturer directly if you are unsatisfied with their conclusion.

You will always receive a pre-delivery email which will include a scheduled delivery date.  Please check your 'Inbox' and if nothing has been received, it may have gone into a 'Spam' or 'Others' folder. If we are unable to deliver your order because there is no one home, there is inadequate help available, the goods are refused, the driver is unable to access your address or you cancel the order whilst in transit (goods are in transit at least 24 hours before the delivery date), you will be liable for any additional costs incurred for the goods to be returned or redelivered.

Should this happen, we will contact you and request payment for redelivery before we are able to reschedule a delivery date and should you no longer want your order, it will be returned back to us at your expense, and we will deduct the original delivery charge and the return charge from the final refund issued.

If you have any questions regarding delivery, or any of our other Policies then please email us at hello@flooringdiscount.co.uk and a member of our team will be on hand to help.